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Privacy Policy

Camera ID & Password

We never access videos of the IP cameras we have sold.

Our IP camera products use ID & password to access video. We keep no backup data of the passwords.We keep camera IDs for customer service in order to identify whether the product was bought from us, and we use them only for that purpose.

Also, the communication system of our products does not save ID or password on the server. This makes it logically impossible for ID & password to leak from the server, or for us to crack the server for information. It is a secure system.

However, if you do not change the password over time, a third party may steal your password from the ID card, notes and so on. The password may be changed in the web configuration page. We recommend you change passwords periodically.

Personal Information Protection Policy


To provide satisfactory products and service to our customers, Solid Corporation (hereinafter referred to as "We") recognizes the importance of collected personal information (name, address, phone number and so on). To protect and manage personal information is the foundation of our corporate activity and social responsibility. To prove worthy of customer trust and secure use, we establish the following "Personal Information Protection Policy."

Personal Information Preservation System

We take measures to prevent and correct unauthorized access, loss, destruction, defacing, leakage and so on of personal information. We promise never to rent / borrow or buy / sell personal information.

For the secure preservation of customer personal information, we actively engage in relevant corporal education, security measures and so on.

Each of our staffs, as a unified whole, securely protect customer personal information.

Collection and Use of Personal Information

We collect personal information required to provide services such as delivery, help desk and so on. The use of collected personal information is limited to the announced purposes.

*Not providing some of your personal information may keep you from receiving certain serivices.

Personal Information

We never disclose or provide collected personal information to third parties without customer permission. However, this does not apply to cases where we disclose required information to our business partners to provide service of your request.

*The service of business partners includes delivery of the product, catalogs and so on.

Compliance and Amendment

We comply with all applicable laws and regulations regarding the protection of personal information. As to handling personal information, we will continue reviewing and improving the points described above..

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